Privacy Policy
Your privacy matters to us at Pathxoryn
Last Updated: January 15, 2025
At Pathxoryn, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices regarding the personal information we collect through our creativity platform focused on international cuisine.
We believe that understanding how your information is handled should be straightforward. That's why we've written this policy in clear language and organized it so you can easily find the information that matters most to you.
Information We Collect
Information You Provide Directly
When you interact with Pathxoryn, you may choose to provide us with certain information. This helps us deliver personalized experiences and improve our platform for everyone.
- Account information including your name, email address, and password when you create an account
- Profile details such as cooking preferences, dietary restrictions, and skill level
- Communication data when you contact our support team or participate in community discussions
- Learning progress and course completion data to track your culinary journey
- Recipe submissions, reviews, and ratings you share with our community
- Payment information processed securely through our payment partners
Information Collected Automatically
Like most online services, we collect certain information automatically when you use our platform. This helps us understand how people use Pathxoryn and where we can make improvements.
- Device information including browser type, operating system, and device identifiers
- Usage patterns such as pages visited, time spent on different sections, and feature usage
- Location data (general location based on IP address, not precise GPS coordinates)
- Cookie data and similar tracking technologies for functionality and analytics
- Performance data to help us identify and fix technical issues
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Here's specifically how we put your data to work:
Core Platform Functions
Your account information allows us to maintain your profile, track your learning progress, and provide personalized recipe recommendations. We also use this data to authenticate your access and maintain the security of your account.
- Delivering personalized learning experiences and recipe suggestions
- Processing transactions and managing your subscription or course enrollments
- Sending important updates about your account, courses, or platform changes
- Providing customer support and responding to your inquiries
- Analyzing platform usage to improve features and develop new content
- Preventing fraud and maintaining platform security
- Complying with legal obligations and protecting our rights
Marketing Communications
With your consent, we may send you promotional emails about new courses, recipes, or features that might interest you. You can opt out of these communications at any time by clicking the unsubscribe link in any promotional email or updating your preferences in your account settings.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, there are specific circumstances where we may share your information to provide our services effectively or meet legal requirements.
Service Providers
We work with trusted third-party companies that help us operate our platform. These service providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your data.
- Payment processors for handling subscription and course payments
- Cloud hosting services for storing and processing platform data
- Email service providers for sending transactional and promotional communications
- Analytics services to help us understand platform usage and improve our services
- Customer support platforms to help us respond to your inquiries efficiently
Legal Requirements
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users and platform.
Community Features
When you participate in community features like recipe sharing, reviews, or discussions, the information you choose to share becomes visible to other platform users. Please consider carefully what information you want to make public through these features.
Data Security and Protection
Protecting your personal information is a top priority for us. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption of data in transit using industry-standard SSL/TLS protocols
- Secure server environments with restricted access controls
- Regular security audits and vulnerability assessments
- Automated monitoring systems to detect potential security threats
- Secure backup systems to ensure data availability and recovery
Access Controls
We limit access to your personal information to employees and contractors who need it to perform their job functions. All personnel with access to personal data receive privacy and security training and are bound by confidentiality agreements.
While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential to help protect your information.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Here's how long we typically keep different types of information:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision and account management |
| Learning Progress Data | Until account deletion | Personalization and progress tracking |
| Payment Records | 7 years | Legal and tax compliance |
| Support Communications | 3 years | Customer service improvement |
| Usage Analytics | 26 months | Platform improvement and optimization |
When you delete your account, we remove your personal information from our active systems. Some information may remain in backup systems for a limited time before being permanently deleted. We may retain anonymized data for analytical purposes indefinitely.
Your Privacy Rights
You have several rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format.
Correct Information
You can update most of your personal information directly through your account settings. For other corrections, contact our support team.
Delete Your Data
You can delete your account and associated personal information at any time through your account settings or by contacting us.
Data Portability
You can request to receive your personal information in a portable format or have it transferred to another service.
Restrict Processing
In certain circumstances, you can ask us to limit how we use your personal information while maintaining your account.
Object to Processing
You can object to certain uses of your information, particularly for marketing purposes or where we rely on legitimate interests.
Exercising Your Rights
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content.
Types of Cookies We Use
- Essential cookies that are necessary for the platform to function properly
- Performance cookies that help us understand how users interact with our site
- Functionality cookies that remember your preferences and settings
- Marketing cookies that help us deliver relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform. We also respect Do Not Track signals where technically feasible.
International Data Transfers
As we operate internationally and use global service providers, your personal information may be transferred to and processed in countries other than where you reside. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.
When transferring data internationally, we use standard contractual clauses, adequacy decisions, or other approved mechanisms to ensure your information receives appropriate protection regardless of where it's processed.
Children's Privacy
Our platform is not intended for children under 13 years of age, and we don't knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete that information promptly.
If you're a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the policy was most recently revised.
Continuing to Use Our Service
By continuing to use Pathxoryn after we post changes to this privacy policy, you accept the updated terms. If you don't agree with the changes, you can delete your account at any time.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
Block F Neo Damansara, G-9, 01 Block G
Jalan PJU 8/1, Damansara Perdana
47830 Petaling Jaya, Selangor, Malaysia